Professional Services

To help you maximize the benefits of the DataDome bot and online fraud protection solution, we offer a full suite of enterprise-level professional services—without enterprise-level hourly rates and budget overruns. See our subscription plans.

Onboarding & Deployment

To ensure that your bot and online fraud protection works optimally from day one, a named onboarding and delivery team will assist you through the setup and deployment of the DataDome solution.

Our streamlined onboarding process has been designed to minimize your time to protection. It starts with a planning meeting where we agree on the scope and schedule, assign team members, and define key success indicators.

The actual implementation involves three parallel streams:

  • Deployment: DataDome PoP selection and endpoint setup (login pages, APIs, etc.).
  • Management: Response strategy definition, response (CAPTCHA) page customization, partner whitelisting, custom rules creation.
  • Coaching: Best practices for your admins, editors, and dashboard viewers.

 

The onboarding was super smooth, an absolute joy. I kept telling my boss and my colleagues how impressed I was with the process… It took us just a couple of days to go from testing to production.

Michael Romer, Head of Product and IT, LV digital

Best Practices & Optimization

We want every single customer to be absolutely delighted with DataDome, and have designed our customer success program with that ambitious goal in mind.

Corporate, Enterprise and Enterprise Plus plans include access to a named customer success manager (CSM). The CSM is available to answer all your questions, and runs quarterly coaching sessions with your team to make sure you are taking full advantage of the DataDome solution.

Enterprise and Enterprise Plus plans also include a private Slack channel for ultra-fast response, monthly check-in calls, and quarterly business reviews to share threat research, consult on best practices, and discuss our roadmap.

Best Practices Optimization

AI & Threat Research

DataDome’s AI-powered Bot and Online Fraud Detection engine detects, classifies, and blocks all automated threats in real time, without you having to think about it.

Behind the scenes, our threat intelligence team is always at work. They actively monitor, 24/7, the billions of requests that our AI processes and analyzes to detect any relevant outlier events. This helps ensure:

  • A <0.01% false positive rate at all times.
  • Immediate restrictive and mitigation measures when faced with global-scale attacks.
  • A fine-tuning of our machine learning detection models to contribute to their performance.
DataDome AI Threat Research

A Dedicated Security Operations Center (SOC)

Special cases, such as time-sensitive launches of limited-edition products, require a more hands-on approach. All our Enterprise and Enterprise Plus customers benefit from a dedicated Bot and Online Fraud Security Operations Center (SOC).

Our expert threat researchers and data scientists proactively monitor and mitigate your automated traffic to ensure optimal security and performance at all times. The SOC team is available to investigate any suspicious activity, or analyze mitigated bot and online fraud attacks, 24/7.

DataDome - Security Operation Center

24/7 Technical Support

In true SaaS fashion, we provide extensive online documentation. You’ll rarely (if ever) need to contact our technical support team. But if you do, our expert support engineers are always happy to help.

The Business subscription level includes technical support via phone or email, with guaranteed response times in line with the severity of the incident.

For Enterprise and Enterprise Plus customers, we assign a named tech support representative who is available via email, phone, and a private Slack channel. We also provide 24/7 on-call technical support via email or phone.

Talk to a Threat Expert

I can’t say enough how great the support is. Honestly, it’s one of the best things about DataDome. We know the support team has our backs and will take care of any situation, and that’s huge for us.

Ray Semaan, Head of Technology, Online Lifestyle Network

Enterprise-Level SLAs

All DataDome customers benefit from industry-leading service level agreements, with guaranteed service availability. In the unlikely event of an incident, you can get more information via our status page. You can also subscribe to dashboard and email notifications.

Our Enterprise and Enterprise Plus subscription levels also include response time SLAs.