Stop unwelcome bots and fraudulent AI agents from overwhelming your queue during high-demand moments. Ensure real customers and trusted AI agents get fair access.
Real customers shouldn’t wait behind scalpers and resellers. DataDome detects the identity and intent of your traffic—whether it’s an AI agent, human, or bot—and blocks unwanted traffic in real time, ensuring every spot in your queue goes to a genuine customer.
Product drops, ticket sales, and flash events are prime targets for scalpers and fraudsters. DataDome’s queue management solution, Priority Protect, stops them before they can steal inventory or crash your site.
Without visibility, you can’t optimize your business for your genuine customers. Get detailed insights into queue composition, traffic patterns, and threat types across all endpoints, so you always know who’s waiting and why.
Every high-demand moment—product launches, ticket sales, limited releases—brings a flood of automated traffic designed to grab inventory before real customers can react. Traditional queue systems can’t tell the difference between a genuine buyer, their AI agent, and a sophisticated bot. The result? Frustrated customers, lost revenue, and fraud.
Whether you’re managing a product drop or handling an unexpected surge in traffic, Priority Protect ensures your infrastructure stays protected and your genuine customers get priority access.
Our AI-powered detection engine analyzes every request in under 2ms, distinguishing real customers and trusted AI agents from fraudulent ones, so you can prioritize who matters most.
Unlike traditional queues that check once at entry, Priority Protect continuously validates every request throughout the entire journey, stopping sessions that turn fraudulent.
Every visitor is evaluated not just by who they are, but by what they’re trying to do, ensuring the right traffic always gets through and malicious intent is blocked at the edge.
Define granular access policies by visitor type, agent identity, domain, or product. Whether you need humans-only access or want to permit specific AI agents during high-demand moments, you’re in control.
“DataDome reduces a lot of the malicious traffic. Scrapers and scalpers are constantly pinging our site every 20 or 30 seconds, but we are now able to easily filter them out.”
“It was an easy decision. DataDome delivered the best value for money with the most accurate detection at the lowest price, with minimal additional latency on both mobile and web-based apps.”
“30% of incoming traffic is blocked by DataDome. Without protection, it would have a definite negative impact on our infrastructure, our sales funnels, and even our partners.”
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Queue management is a system that controls and organizes traffic flow during high-demand moments—such as product drops, ticket sales, limited-edition releases, and flash events. It prevents your infrastructure from being overwhelmed while ensuring real customers get fair access to inventory. You should use queue management whenever you expect traffic surges that could impact site performance, steal inventory from legitimate buyers, or create an unfair advantage for automated traffic using bots and AI agents.
DataDome knows not all bots are bad. That’s why we built Priority Protect, the only virtual waiting room with real-time fraud detection built in. Unlike traditional queue systems that make a single access decision at entry, Priority Protect continuously validates every request throughout the entire session. It gives businesses granular control over traffic to their website, APIs, and mobile apps so they can prioritize their real customers. Our AI-powered detection analyzes 5 trillion signals daily to distinguish real customers and authorized AI agents from fraudulent traffic—including bots, scalpers, and malicious AI agents—blocking them in under 2ms with 99.99% accuracy.
A virtual waiting room is a specific tool that holds visitors in a branded waiting area before allowing them to access your site or checkout during high-traffic moments. Queue management is the broader strategy of controlling, prioritizing, and securing traffic flow during peak demand. DataDome’s Priority Protect combines both: it’s a virtual waiting room that also provides intelligent queue management with built-in advanced bot detection, AI agent trust management, and granular access controls—ensuring only legitimate traffic gets through when it matters most.
Most traditional queue systems cannot detect or distinguish AI agents from other traffic—they treat all visitors the same. DataDome’s Priority Protect is built with a real-time agent trust framework that identifies, classifies, and applies policies to AI agents throughout the session. This means you can allow authorized AI shopping assistants while blocking malicious or unauthorized agents, giving you complete control over who gets through your queue, whether they’re human or AI-assisted.
Queue management prevents scalping by detecting and blocking automated traffic (bots and unauthorized AI agents) that scalpers use to grab inventory before real customers can purchase. DataDome’s Priority Protect continuously monitors behavior patterns throughout the queue session—if a bot enters dormant and tries to change behavior mid-session, it’s detected and blocked instantly. This ensures real customers and their authorized agents get fair access to limited inventory, protecting both revenue and brand reputation.
No. Priority Protect offers two deployment modes to fit your business needs. Always On runs passively in the background 24/7, protecting your infrastructure against unexpected surges without any manual activation. Surge-Triggered mode can be activated instantly for a specific planned event, like a product drop or ticket sale. Both modes include the same continuous, real-time detection, so you’re never caught off guard.
Yes. Priority Protect supports branded waiting room templates, so your customers experience a seamless, on-brand holding page while they wait, not a generic third-party screen. You can create and manage custom templates for each of your queues directly in the dashboard.
Ensure real customers get through when it matters most.
