Virtual waiting room with real-time bot detection

Stop malicious bots and AI agents from overwhelming your digital waiting room. Ensure real customers get fair access during high-demand moments.

The Forrester Wave™: Bot Management Software, Q3 2024 DataDome

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The only online waiting room management built for
product drops, ticket sales, and peak demand.

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High demand moments deserve a trust framework

When a product drop goes live or tickets hit the market, fraudsters flood in using bots and AI agents to compete with real customers. Priority Protect (DataDome’s virtual waiting room) gives businesses the trust framework to distinguish fraudulent traffic from real customers (direct or AI-assisted) and the controls to keep fraudsters out.

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Protection that never takes a day off

Peak moments don’t always announce themselves. Priority Protect runs continuously, so your infrastructure is always ready for a product drop or an unexpected surge in demand.

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A seamless experience, on your terms

Users never leave your domain. Priority Protect keeps the full experience on your infrastructure, including fully customizable, branded waiting room templates. From arrival through admission, your brand stays intact.

What else can DataDome protect for you?

Explore other solutions to keep your business safe. From preventing fraud to monetizing LLM crawlers, our AI-powered tools offer real-time defense.
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Experience everything DataDome

Schedule a demo of the DataDome platform to see how you can start blocking bad bots and preventing cyberfraud.

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“By preventing abuse by bad bots, Amway was able to save significant costs related to SMS verification. Within just one week, DataDome paid for itself.”

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“It was an easy decision. DataDome delivered the best value for money with the most accurate detection at the lowest price, with minimal additional latency on both mobile and web-based apps.”

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“To fight AI-driven bots, you have to understand what they’re trying to do, not just who they are. That is what DataDome helps us do.”

DataDome Priority Protect FAQ

What is Priority Protect?

Priority Protect is a virtual waiting room with real-time fraud detection built in. It detects and blocks fraudsters, whether they come directly, via bots, or through AI agents, while ensuring authorized users (direct or AI-assisted) get through during high-demand moments.

What types of fraudulent traffic does Priority Protect detect?

Priority Protect identifies fraudulent traffic from unauthorized bots and AI agents. Powered by 5 trillion signals, 85K+ customer-centric models, and 300K policies, every request is evaluated in real time. Unlike standalone queue solutions, Priority Protect continuously re-evaluates traffic throughout the session, catching dormant bots and AI agents that fraudulently change behavior after entry.

Who does Priority Protect prioritize?

Priority Protect blocks bot- and AI-driven fraud while ensuring real customers, and the AI agents they authorize, always get through – providing a clean queue, free of fraud.  Every request is continuously evaluated and fraudulent traffic is removed before it can inflate wait times or distort demand signals, giving real customers and authorized agents priority access to your goods & services.

What happens to AI agents in my waiting room?

Not all AI agents are a threat. Priority Protect applies a real-time agent trust framework to distinguish between fraudsters deploying unauthorized AI agents and real customers using their own authorized agents. Operators define granular access policies by agent type, domain, or product, deciding which agents to allow and under what conditions. And because AI agents can change behavior mid-session, Priority Protect monitors for behavioral shifts throughout, not just at entry. Authorized agents are prioritized. Unauthorized ones are filtered out.

When should I use Priority Protect?

Priority Protect is purpose-built for any high-demand moment where fraudulent traffic could crowd out real customers, including product drops, limited-edition releases, ticket on-sales, travel booking surges, and peak demand events. As AI agents become a permanent part of digital commerce, it is also the only queue solution built with a trust framework that handles both human and AI agent traffic in real time. If real customers, direct or AI-assisted, need fair and reliable access at scale, Priority Protect is built for that moment.

How is Priority Protect different from other virtual waiting rooms?

Priority Protect is DataDome’s own virtual waiting room, built from the ground up with real-time fraud detection inside. Unlike standalone queue solutions that bolt on detection as an afterthought, Priority Protect continuously evaluates every request throughout the session, so fraudsters can’t slip through at entry and change behavior once inside.

Do I need a separate waiting room tool to use Priority Protect?

No. Priority Protect is DataDome’s virtual waiting room, everything is built in. Real-time fraud detection, agent trust framework, branded templates, and queue management all run natively on your infrastructure, with no third-party tools required.

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One platform. Total coverage.

DataDome’s Cyberfraud Protection Platform seamlessly secures all your user touchpoints, from ads and logins to checkouts and beyond.