Leading Office Supplies Enterprise Chooses DataDome to Overcome Payment Fraud and Credential Stuffing

A prominent office supplies company grappled with several attacks due to malicious bots including scraping, payment fraud, and credential stuffing. These relentless assaults resulted in various setbacks, from handling chargebacks to inaccuracies in website performance reporting and compromised credential attacks. The bad bots had to be stopped. After investigating multiple vendors, the company put its trust in DataDome to stop bot traffic and save valuable time for both the security and customer service teams.

The Problem: Payment Fraud, Scraping, Rising Infrastructure Costs, and Account Takeovers

Malicious bots can use a myriad of tactics, as a leading office supplies company found out.

Before DataDome, approximately 20% of their web traffic was bots. A lot of them were testing payment cards to make fraudulent purchases, leading to a significant volume of chargeback that the customer service team then had to resolve, costing both time and money.

At the same time, the company was also facing account takeovers through the abuse of compromised credentials. The company estimated the raw demand value of account takeover fraud to be over $500K. Even when the customer service team was able to cancel fraudulent orders before they shipped, the company was still suffering from significant financial losses. The customer service team estimated $173K in lost product costs driven by account takeover fraud had occurred. 

Another issue caused by bot attacks was scraping, used by competitors to target and extract valuable product data.

In addition, the large volume of bots visiting the website increased the infrastructure costs and caused inaccuracies in traffic and conversion reporting.

The Solution: Real Time, Accurate Bot Protection

The leading office supplies provider tried different bot mitigation solutions to stop these attacks. They approached DataDome for a free trial. The trial not only revealed additional benefits they hadn’t previously considered, but when compared to their CDN vendor, DataDome showed significantly better protections.

After a free trial, the company observed that DataDome’s real-time bot protection surpassed other solutions that missed obvious bots identified by DataDome.

The efficiency of Datadome’s anti-bot solution is based on behavior analysis and machine learning detection models that process 5 trillion signals per day. As a result, even emerging threats and the most persistent bots can be identified and blocked by the solution.

Due to the analytics provided by DataDome, the company has gained additional insights into where bad bots are coming from and when. DataDome revealed that 40% of product scraping activity was not being filtered, since it was coming from the same country the company is in. The company had filtering focused on traffic outside of their resident country to avoid false positives.

During the trial, DataDome also identified repeated attacks on the payment gateway where attackers were testing compromised payment cards, as well as on the login page attempting to find compromised credentials, enabling account takeovers. This information provided by DataDome helped the customer to better understand the threats they were facing.

Another key benefit of DataDome when compared with other vendors was our ability to leverage machine learning from over 300+ leading brands worldwide. In addition, DataDome offers automated mitigation versus other providers who require rules-based approaches.

Coming with high expectations and a goal to reduce bot traffic to less than 1% of its total traffic, the company was pleased with the results delivered by DataDome during the trial compared to other providers and decided to initiate a long-term partnership.

The Results: Significant Reduction of Chargebacks and Time Savings

Previously faced with millions of fraud requests, the office supplies leader can now experience a drastic reduction in payment fraud, account takeovers, and scraping, resulting in lower costs and fewer chargebacks to handle for the customer service team. DataDome offers a swift and concrete solution for the company to eliminate malicious bots.

The precision brought by DataDome positively impacts the accuracy of conversion and performance reports. With DataDome, the office supplies company can now trust that its data is a true reflection of genuine user interactions, enhancing its ability to make informed business decisions.

Last but not least, DataDome will provide significant relief to the IT and customer service teams, alleviating stress and a substantial workload. These teams can now focus on more strategic initiatives rather than firefighting against bot-driven threats or dealing with chargebacks.

In conclusion, after testing other bot mitigation tools, the office supplies company found that DataDome was the solution that enabled them to identify the nature of various attacks better and swiftly block them, relieving their teams and achieving cost savings.